Welcome to myWhānau! We’re here to help families coordinate their busy lives, be better organised and less stressed in managing events and tasks. To provide the best service, we may need to collect some personal information about you to provide our Family Calendar Assistant App or School Calendar Assistant App to you (each our App).
Our commitment to you
Your personal information will:
When we help you, we need to collect your personal information for the following purposes:
If you are a family calendar subscriber, we will request that you set up your current email address to automatically forward to us correspondence from your child’s school or other providers of extracurricular activities that you choose. –You are in control of the emails you forward to us. We will only collect, hold, use and disclose personal information contained in these emails to provide our services to you.
You do not have to provide personal information to us, however, if you do not, it may affect your use of our App, Site or the delivery of our services. As a school user we only receive very limited personal information about you. As a family calendar subscriber, you can control the information you share with us by choosing which emails are forwarded to us. We recommend you use of the word ‘personalmywhanau’ in the subject or email body if you do not wish us to receive an email. You can read more about this option on the Site, in our frequently asked questions section.
If we receive any information, where we have not asked for it and do not require it to perform the services, we take reasonable steps to promptly delete it so we do not have access to it. If it is an email, where appropriate we will block the sender in our email account and regularly delete all spam messages received from them.
Sometimes we need to collect personal information to provide our services
So that you may enjoy our App, Site and services we need to collect some personal information from you. We collect personal information from family calendar subscribers and school users (including school staff). The types of personal information we may ask you for, and collect about you include:
As a Family Calendar subscriber:
As a School Calendar user:
When you use our App or Site:
We also collect any other personal information requested by us and/or provided by you or a third party.
We may collect the above types of personal information directly from you or from third parties including your child’s school or provider of extracurricular activities.
When we may disclose personal information to third parties
To provide our App, Site and services to you, we may need to use third parties to help us out. We may need to disclose personal information to these third parties, including:
By providing us with personal information, you consent to the disclosure of your information outside of the country that you live in.
If your information is sensitive information and you live in Australia, we offer some extra protections
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
The type of sensitive information we may collect by virtue of performing our services (we do not ask you to provide this information to us or use this information for any purpose other than solely as required to perform the services) includes:
Often we will not need sensitive information to perform the services. Accordingly, if we receive sensitive information where we have not asked for it and do not require it to perform the services, we will take steps to promptly delete this information so that we may no longer access it. If circumstances arise where we need to collect and use sensitive information to perform the services, provided you consent, your sensitive information and that of your child may only be used and disclosed for purposes directly relating to the primary purpose for which the sensitive information was collected.
Sensitive information may also be used or disclosed if required or authorised by law.
You get a say in how we handle your personal information
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Restrict: If you have previously agreed to us using your personal information for email direct marketing purposes, you may change your mind at any time by contacting us using the details below or using the opt-out facility in any email we send.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
Cookies and web beacons
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.
We may also use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Watch out on other websites
For any questions or notices, please contact our Privacy Officer at:
Last update: 02 September 2020
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