As we find that schools and activities still communicate during the holidays, and we also use this time to ensure your myWhānau calendar is updated with next term's events, we do not allow subscriptions to be put on hold over the holidays.
If you have special circumstances like leaving the country for an extended period of time (ie over 6 months), then please contact us directly to discuss.
We agree to promptly return (where possible) or delete or destroy (where not possible to return) your confidential information, including any credentials.
You will need to cancel the email autoforwarding that has been set up. We also recommend you change your credentials to any Third party platforms (eg portals) for extra security.
You get to keep the myWhānau calendar so you have visibility of any future events already entered. On termination, we will remove our telephone number from the two step verification process for the calendar.
Let us know as soon as you can by contacting us here. It may be that we didn't get the email - and we need to update the auto-forwarding or we have made an error in not seeing an update or just made an error.
We get the consequences so we have a comprehensive review process to ensure the root cause is clarified and fixed.
We can build in exclusions into the auto-forwarding and we will discuss this with you at the set-up meeting. If you are sending an email to school that you don't want us to see the response just add personal in the subject heading and we won't get it. Or if is regarding a support plan we can also exclude for that.
If we are sent an email that we believe contains highly sensitive information, we will let you know that this email has not been read, or entered in the calendar and been deleted immediately from our end. If you have new exclusions please let us know and we will help you add these to your auto-forwarding rules.