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How To Use Your Calendar Assistant App

Learn how in this 4 min video

 
Or to learn about a specific function below

How to log in and change my password

In your welcome email, you will receive your user name and password as well as a link to download the app. If you forget your password, you can reset it through the app, check your email and enter a new password.
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How do I customise my family members or school years

In the settings, tap on my family or my school. In the Family Calendar, you can upload a photo and choose a colour for a child. In the School Calendar, you can choose a colour for each school year. This makes it quick and easy to work out who an entry is for.
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How do I change between the schedule, month and task list views?

When you open the calendar for the first time, you’ll open up to the schedule view. In top right-hand corner, there is a button with a tick to change to your task list view. To see the month view tap on the down arrow next to the month. Get back to the schedule by tapping on the up arrow.
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How do I tick tasks off?

If your ‘to do entry’ is complete, you can tick it off in either the schedule view, or in the entry itself. Marking done will remove future deadlines and reminder entries. 
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Associated entries – what are they and how do they work?

At the bottom of some entries, you will see a link to associated entries. This links entries that are related to each other so you can toggle between them all. For example, school camp will have camp dates, forms that need completing and gear lists all on separate entries.
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How do I request changes to my entries, plan or activities?

Family Calendar Assistant Only

In the menu, tap on account request and you can send us an email to make changes to your plan or family activities.
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Who sees the entry and how do I know who an entry is assigned to?

Family Calendar Assistant Only

All parents / carers see all the entries. Your children only see their entries in their own synced automated calendar. If there is a photo or initial under the entry then this tells you it is in your child’s calendar too.
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How do I edit entries and assign to my family’s calendar

Family Calendar Assistant Only

Information within the entry can be edited, from the time and date, to the description, where its located and deadlines and notifications. Entries can also be assigned to children so it shows in their calendar too. For new entries, or major changes – let us do it for you! Tap on account request in your app.
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FAQ

Read answers below to frequently asked questions

1. How does email auto forwarding work?
For Family Calendar Assistant we need to auto forwarding specific emails from your inbox. You control which emails are sent by setting up rules to only send selected emails for your school and / or activity. We can set up exclusions to these rules, if required so we don’t receive the particular email. If we receive an email that we do not need to provide our service, it is deleted and the sender blocked if appropriate.
2. How do I set up email auto forwarding and make changes to it?
Depending on your email account, there are some slightly different ways to set email auto forwarding up. Click here for instructions.
3. How much does it cost?
The School Calendar Assistant is a read only calendar available through participating schools or parents associations. It is free and only has school events and tasks. The Family Calendar has a joining fee and a weekly subscription and is a private calendar 100% personalised to you and your family. 
4. How do you ensure the calendar is accurate?
As part of our Services, we have developed a quality assurance process which requires staff review of all entries made in the App. While we have put this process in place for your peace of mind, we cannot guarantee that all App entries will be 100% correct as it is dependent on us being provided with accurate and complete information. Letting us know promptly of any changes, particularly activity changes means your calendar will be accurate and update to date.
5. How many calendars do my family get?
For Family Calendar assistant, each child has their own individual calendar and parents have visibility to all entries. Carers, grandparents can have access to the parent Family Calendar Assistant too if needed. For School Calendar assistant you will get one read only calendar that shows entries for years that your child/ren are in.
6. Does this work for children who go between 2 households and with multiple primary caregivers?
Yes, it actually works really well as all carers get access to the Parent calendar and you are not relying on one carer to do all the heavy lifting and entering in the events.
7. Can I put on hold the subscription over the holidays?
As we find that schools and activities still communicate during the holidays, and we also use this time to ensure your myWhānau calendar is updated with next term's events, we do not allow subscriptions to be put on hold over the holidays.
8. Can I add an event into the myWhānau calendar myself?
Not at this stage. For Family Calendar Assistant to request us to add an entry go to the account request in the settings tap in your app.
9. Do you track Saturday sport cancellations?
Unfortunately not yet. Our office hours are 9am – 6pm ESDT Monday – Friday.

If an answer to your question isn’t here, please get in touch

You can either live chat us or email us at care@mywhanau.com with your question.
Contact us