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How To Set Up Email Tracking

Set up your email auto-forwarding using our step-by-step instructions below. To get started, select your email program below.

Gmail
Outlook
Hotmail/Outlook on web
icloud

Gmail

Step 1

Click on the cog icon near the top right of your Gmail Inbox. You must be on your desktop please as you can't set up filters on your mobile.

Step 2

Click See all Settings.

If you adding or adjusting an additional filter and you are already auto forward us emails, go straight to step 7.

 

Step 3

If you are new to myWhānau we need to set up permissions for your inbox to send us selected emails.

Go to the "Forwarding and POP/IMAP" tab.  This is the 6th option from the left. Then click on Add a Forwarding Address.

Step 4

In the pop up that appears, enter the address we give you. Then press Next.

Step 5

The next screen will request for confirmation from the receiving forwarding address (which is us!). Click Proceed.

Step 6

Another pop up will appear explaining that a confirmation code has been sent to us to verify permission. Click OK.  

We will then send you the code to enter into the verification section.

 

Step 7

Now click on Filters and blocked address tab.  Click on Create a new filter.  This is next to the Import filters and will be in blue.

Step 8

 

If you want to send us school emails?

In the pop up box, in the row "Has the words" enter the name of the school that is in their email address. Example 1) if school domain/email is name@smithhill.nsw.edu.au then add smithhill in Has the words. Example 2) for a public NSW school add det.edu.nsw.au in Has the words row Example 3 ) NZ school @ponsprim.school.nz add ponsprim in Has the words.

In the "Doesn't have" field, enter "personalmywhanau".  Then click Create filter - which is next to the blue Search button.

If you want to send us emails for an activity that has multiple people using the email address?

Then as above we need to add the domain email in the has the words. Eg For @ecoloballet.com.au add ecoleballet to has the words.

 

If it is a single person's email then add their email address to the From row.

Step 9

Then Tick on Forward it to and then move the mouse to the space next to it - the address we set up earlier will appear.  Click on it and then click on Create Filter. Repeat step 7 to 9 for all schools activities. 

 

Outlook for Office 365

Step 1

In your Outlook Inbox, click on File - located on the first tab.  Then click on Manage Rules & Alerts

Step 2

Click on new rule in the top left.

Step 3

Click on Apply Rule on Message I receive

Step 4

For school communications - tick with specific words in the sender's address.  Then below it in the second box click on specific words.

For other communications that do not have a common email address, then tick specific words in the subject or body. Then click on specific words in the 2nd box below it.

Step 5

Enter the word ie the name of the school that is found in the email address then click Add.  Repeat for other school names.

Step 6

Then click on Next at the bottom

Step 7

A new pop up will appear, click on forward it to people or public group as an attachment. Then in the box underneath click on the people or public group as an attachment.

Step 8

Enter care@mywhanau.com.au at the bottom where it says To.  Then click OK.

Step 9

We now need to include your exclusions.  Tick except if the subject contains specific words.  Then in the box on the bottom click on specific words.

Step 10

Enter the word "personal", then click Add.  Then Click Finish.

 

Hotmail/Outlook on web

Step 1

In your Hotmail inbox, click on the cog icon on the top right side of your screen. Scroll down until you see View all Outlook settings. Click on this link.

Step 2

In the next window that appears, click on Mail, then Rules and then +Add new rule.

Step 3

On the first line, type in "myWhanau" alongside your child's school name. Then on the "Add a condition" line, select Sender address includes.

Step 4

Select "Add an Action" and then click on Forward as attachment

Step 5

Add care@mywhanau.com.au then enter

Step 6

In "Add an exception", click on Subject includes. Add the word "personal".

Step 7

Save your rules with the big blue "Save" button on the top right. Then repeat Steps 2 to 7 to add any other schools or activities, and you're done.

icloud or me.com

Step 1

Click on the cog on the left hand side at the bottom of your inbox.  Then click on Preferences

Step 2

In the pop up box click on Rules.

Step 3

Change if a message to is from add a school email address. Then Forward to and then add care@mywhanau.com.au.  Then click done.  Then repeat this step for all relevant email addresses.