Keen To Know More?

When you join your family assistant needs to spend a significant amount of time loading your calendar(s) with all published events for the full year.   This fee is a one-off fee.

myWhānau takes inspiration from the Maori word whānau.  Its closest translation in English is extended family and it is wonderfully inclusive. This is our mission too - at myWhānau we believe that the responsibility of the majority of household chores shouldn't fall on the shoulders of just one person.  We can help by taking off some of the pressure and by enabling and empowering your family to help more too.

Each child has own their individual calendar and the relevant events are then shared with the aggregate calendar that the parent or carer has access to.  This means each child can have access to their own calendar and be responsible for knowing what events they have on.  This also means that you can tell quickly from your calendar what is something for you to action or is your child's event.

Yes - as many as you want.  We just need to pre-approve who has access please. We can then ensure that they also get the next week's summary as well as another relevant communication.

Sure thing.  During the set- up meeting you can let us know what works for you and we can set it from the beginning.  

This is your call.  However we strongly recommend that all family members have access especially each parent/carer.  The reason why is to enable and empower your family so that you don't always feel like chief secretary, so you don't feel like it is always on your shoulders.

If your child has special requirements, too young or they don't have a phone, then of course you don't need to give them access.  Your calendar will have their events so you have complete control and visibility.

You have a couple of options, either don't give them access to the calendar instead you can have access to their events via your aggregated calendar or you can load the calendar on to their desktop.

We have a thorough checklist that we follow whenever we enter an event to ensure it is 100% accurate 100% of the time.

There may be occasions where your child's activities have changed and we do not have this.  We ask please that you keep us up to date; in the Members Hub there is an activity change form and instructions in adjusting your email tracking.  We work in partnership with you.

 

Absolutely.  You can access your google calendar via the app or desktop and print out schedule - whenever you want. Or even better we do this for you every Friday and send you a pdf of the your current schedule, with the formatting all done. Of course it will only be correct at the time of distribution.

Because these cancellations often occur at the last minute, we do not track or enter these cancellations into the calendar.  We will update the changes if there is a general cancellation or amendment during the working week though. In the event's notes section we put the date that we entered the information and when we update the information.

Our office hours are from 9am - 7pm. If an email or event is published outside these hours we will update the calendar as soon as possible the next day.  The speed of how quickly we enter the event from when we receive it does depend on the volume at the time.  If we can see that it is urgent, then we will prioritise these first.

No - because this is loaded as a separate account onto your phone they should not have access.  However we recommend that you please confirm this with your work.

Yes it actually works really well as all carers get access to the Parent calendar and you are not relying on one carer to do all the heavy lifting and entering in the events.

We can build in exclusions into the auto-forwarding. If you are sending an email to school that you don't want us to see the response just add personal in the subject heading and we won't get it.  Or if is regarding a support plan we can also exclude for that. 

If we are sent an email that we believe contains highly sensitive information, we will let you know that this email has not been read, entered in the calendar and been deleted immediately from our end.  In the set-up meeting we can discuss and implement any of these exclusions to give you piece of mind.

If you phone's default calendar is not google calendar, then we recommend you download the google calendar app and load your myWhānau calendar here.

As we find that schools and activities still communicate during the holidays, and we also use this time to ensure your myWhānau calendar is updated with next term's events, we do not allow subscriptions to be put on hold over the holidays.

If you have special circumstances like leaving the country for an extended period of time (ie over 6 months), then please contact us directly to discuss.

Yes you have full admin rights and are also able to modify events if you choose. If the event you are adding is something to do with your child's activities then you can just flick it to us and we will do this for you.

In order to process you recurring payment, your credit card details are in an encrypted format utilising our PCI-compliant payment gateway provider, Stripe. This means neither our myWhānau staff or Stripe have access to view your credit card number, or its details.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stipe makes use of best-in-class security tools and practices to maintain a high level of security at Stripe.

All credit card numbers are securely encrypted at rest with AES-256. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).