Our reliable family assistants structure your myWhānau calendar to include all the detail you need to be in control, and to keep your household running like clockwork.
What do we mean by this? Let's say your child is heading to a school camp in two weeks. We will record 4 separate calendar entries:
Your time is precious, so we ensure all entries are clear and concise.
Say the school emails you a 10-page newsletter, which you may miss in your inbox or not have time to read. We will enter in your calendar "READ: School Newsletter" with a direct link to it.
On our end, our trusted family assistants, will read the newsletter and extract all relevant events to your child. For example, "ACTION: Book Parent Teacher appointment" will be included in your calendar, along with the booking deadline, and the actual date of the appointment.
In your phone, the shaded entries are your child's events. The white entries are for the parent/carer to action.
It doesn't matter if the school or activity use paper notes, emails, portals or apps to publish information. Your thorough family assistant will track it all in strict confidence - all except verbal communications, of course!
For us to provide you the best comprehensive service, you may need to give us consent to access your child's school portal on your behalf. Every school's portal will have its own terms & conditions and, if necessary, we can help you get the written permission from the school.
We only use your information to best provide you our service, and will not disclose or sell your confidential information to any third party. All myWhānau calendars use 2 Step verification for added security.
For extra peace of mind, we sign legally binding contract with you when you engage our service. This contract states that we agree to use all reasonable endeavours to protect your confidential information from any unauthorised disclosure; that we will only use your confidential information for the purpose for which it was disclosed and provided to us by you, and not for any other purpose.
You have full control and admin rights to your myWhānau calendar and all its entries and can add entries directly if necessary.
You can cancel your subscription at any time by giving us 5 business days notice. We understand it would be stressful to lose access to the events in your calendar that we had already created for you - so we hand over access to your myWhānau Calendar when you leave.
Places are limited to ensure that your family gets the high quality of service from us that you deserve.1st Step
To secure your place with us, register your interest by clicking on the below form.
We will send you a text or email when your calendars are live with published events. You can then load the calendars onto other family members.
This is your call. However we strongly recommend that all family members have access especially each parent/carer. The reason why is to enable and empower your family so that you don't always feel like chief secretary, so you don't feel like it is always on your shoulders.
If your child has special requirements, too young or they don't have a phone, then of course you don't need to give them access. Your calendar will have their events so you have complete control and visibility.
We have a thorough checklist that we follow whenever we enter an event to ensure it is 100% accurate 100% of the time.
There may be occasions where your child's activities have changed and we do not have this. We ask please that you keep us up to date; in the Members Hub there is an activity change form and instructions in adjusting your email tracking. We work in partnership with you.
We can build in exclusions into the auto-forwarding. If you are sending an email to school that you don't want us to see the response just add personal in the subject heading and we won't get it. Or if is regarding a support plan we can also exclude for that.
If we are sent an email that we believe contains highly sensitive information, we will let you know that this email has not been read, entered in the calendar and been deleted immediately from our end. In the set-up meeting we can discuss and implement any of these exclusions to give you piece of mind.
As we find that schools and activities still communicate during the holidays, and we also use this time to ensure your myWhānau calendar is updated with next term's events, we do not allow subscriptions to be put on hold over the holidays.
If you have special circumstances like leaving the country for an extended period of time (ie over 6 months), then please contact us directly to discuss.
In order to process you recurring payment, your credit card details are in an encrypted format utilising our PCI-compliant payment gateway provider, Stripe. This means neither our myWhānau staff or Stripe have access to view your credit card number, or its details.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stipe makes use of best-in-class security tools and practices to maintain a high level of security at Stripe.
All credit card numbers are securely encrypted at rest with AES-256. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).